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FAQs

What you ask us about…
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01
Accommodation and arrival
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Check-in from 15:00
Check-out until 11:00
(other times only on request and for extra charge). 24-hour reception.
02
Reception
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The hotel reception is at your disposal NON-STOP. Contact us with any questions by phone: +420 515 224 595 or by e-mail info@premiumhotel.cz, or via the hotel phone by dialing 600.
03
Parking
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When travelling by car, use the parking lot behind our hotel. Capacity of 44 parking spaces (turn right when approaching the hotel). The area is under CCTV with a license plate detection. First 3 hours are FREE, each extra hour: +20 CZK/hour. For hotel guests 150 CZK/car per night.
04
Wi-fi internet
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Stable and fast internet (up to 50/50 Mbit/s) around the premises of the hotel, log in with the password which you receive at the reception upon CHECK-IN(on the chip card cover).
05
Air conditioning
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All areas of the hotel, including all rooms, the restaurant and lobby bar and meeting rooms are fully air-conditioned. In addition, all rooms have blinds. Wine cellars directly below the hotel are not air-conditioned as constant temperature is desirable. In addition, in the cold season the hotel is fully heated.
06
Room equipment
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air conditioning / high bed with comfortable mattress and fluffy pillows / soft towels / designer cosmetics / hairdryer / original glass shower with tropical rain / HD TV / minibar (pay upon departure) / safe for valuables / blinds / hotel phone at non-stop reception / Wi-Fi internet // + extra in PREMIUM room: mineral water / larger TV / bathrobe / slippers
07
Breakfast
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Always included in the price of accommodation and we serve MON-FRI 07:00-10:00 // SAT-SUN + holidays 07:30-10:00. Excellent buffet breakfast menu to cater to the whole family. Enjoy a cup of tea in the shade of a beautiful massive linden tree on our terrace.
08
Wellness center & saunas
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Our Wellness center is open daily 10:00-10:00pm / SAUNA opens at 04.00pm . Our central swimming pool (11x6m / depth 1.5m) with a waterfall, counter current, bottom jet, bubble bench, heated jacuzzi, steam sauna and heated bench is complemented by a bar with a nearby terrace and friendly service. The sauna world includes a Finnish and infrared sauna, a cooling pool, and a relaxation room with a terrace.
09
Our gym
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Free of charge for hotel guests (other visitors for a fee). It is open every day from 10:00 to 10:00pm (earlier hours only by appointment). Two treadmills and an elliptical to warm up, a bicycle trainer, fitness machines for all parts, weights, an stretching zone with mats and a balance ball…
10
Bicycle storage and rental
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Free of charge for hotel guests, large bike shed with camera surveillance, capacity of up to 30 bikes. For an additional fee, you can also rent a private lockable box and/or classic bicycles or e-bikes (must be ordered and booked in advance).
11
Charging of electric cars
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By popular demand, we now have three places in our hotel parking area equipped with Tesla and Porsche chargers (charging via a universal connector).
12
Washing and ironing
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We offer hotel laundry services of laundry washing and ironing. Disposable laundry bags are provided in each room, including instructions on how to proceed and a sheet to indicate the required washing. You can then hand everything in at the reception, or leave it in the room when the room is cleaned.
13
Pets
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Unfortunately, we do not have the facilities and equipment adapted to cater to the needs of your pets. We also respect other guests who do not necessarily share our love for dogs with us. Thank you for your helpfulness and understanding.
14
Children
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The changing table for babies is located on the ground floor at the reception. A cot can also be ordered in the room, or an extra bed for grown-up children. The CONNECT or SUITE versions offer ideal facilities for families. Unfortunately, we do not have a children's playground at the premises but your children will certainly have fun by the pool.
15
Wheelchair access
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The reception, lobby bar and restaurant are fully wheelchair accessible. The hotel has one COMFORT room on the ground floor adapted for disabled guests and a barrier-free toilet for the public next to the reception.
16
Capacity
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The total accommodation capacity is 177 people. We offer 76 rooms (63x COMFORT and 13x PREMIUM) + 2 family SUITE rooms in the new part of the hotel. Rooms are always double with the possibility of SINGLE, some rooms have separate TWIN or connected beds. NEWLY there are also two SUITEs with a terrace - each for up to 4 people.
If there is something we have not answered above, do not hesitate to contact us by phone: +420 515 224 595, or by e-mail: info@premiumhotel.cz We will be happy to recommend.